Wavelink Blog

How to effectively address security challenges in a digital healthcare world

Like most other industries, healthcare has gone digital, making it a key target for cybercriminals looking to obtain sensitive personal information or make money through ransomware attacks. It’s therefore imperative for healthcare organisations to maintain organisation-wide security through up-to-date and automated models, according to Wavelink.

The average cost for each stolen or lost record for Australian organisations is $139. Healthcare is the most expensive industry for data breaches globally, costing more than 2.5 times the global average across industries. Australian organisations currently take more than five months on average to detect an incident. (1)

Hugo Hutchinson, Wavelink’s national business development manager for Fortinet, said, “Healthcare organisations need to be aware of their responsibilities to protect patients’ privacy and they need to stay on top of the threat landscape so they can take the most appropriate steps to protect the organisation. It’s therefore helpful to talk about the ‘security fabric’, which is a multi-layered approach that can include firewalls, cloud security, advanced threat protection, application security, access management, network operations centres, and security operations centres.

“Organisations should consider the fabric model because it delivers end-to-end control of the entire network even as it changes, as opposed to point solutions that can quickly become obsolete. The fabric approach speeds up threat analysis and response because it doesn’t require a central management system. In fact, it integrates and shares information among external solutions.”

The number of people and devices that need to access the network in a healthcare organisation can be high, making it hard to keep track of who is being given access to what parts of the network. Employees, patients, and visitors are all likely to use their own devices to access network services, along with the organisation’s owned devices. Managing all of these disparate endpoints is therefore challenging.

Hugo Hutchinson said, “Best practice is to enforce access policies for all users and devices. This requires micro-segmentation of the network using internal network security firewalls so people can only get into the parts of the network that they’re authorised to access. Using a fabric approach, healthcare organisations can exert even more specific access control with the agility to change as the organisation’s needs change.”

While it’s essential to have strong security policies and processes, it’s equally important that these don’t hinder the organisation from providing excellent patient care. This means applications need to perform as expected or better, without being compromised by slow packet processing, content inspection, or policy management processing. A fabric approach speeds these processes up so users don’t notice any difference in application performance.

This can be enhanced with automated security processes that eliminate the need for human intervention into security incidents, saving time and keeping networks up and running.

Advanced threat protection is key to minimising the risk of a successful cyberattack. This can take the form of sandboxing, which creates an isolated, secure environment to validate incoming threats then shares threat information with the security community to disrupt zero-day threats.

Hugo Hutchinson said, “Threats are emerging and evolving too fast for manual processes to keep up. Organisations can’t expect to adequately fight the growing threats just by throwing more resources at them; automation is the only answer. It’s faster and less error-prone than humans, and it’s better at prioritising threats so organisations don’t spend time fighting every apparent threat.

“An automated system means security staff can work on minimising vulnerabilities and educating staff to help reduce the impact of human error on the organisation’s security.”

(1) 2017 Ponemon Cost of Data Breach report

CenTrak, Global Leader of Enterprise Location Services, Appoints Wavelink as Distributor for ANZ


Wavelink, a leader in providing enterprise solutions to the channel, today announced it has been appointed as a distributor for CenTrak’s Location and Sensing technologies throughout Australia and New Zealand.

CenTrak’s mission is to transform patient care via high quality, reliable and affordable location and sensing technologies. The CenTrak offering supports high velocity updates and sub-room level accuracy across the entire healthcare enterprise. CenTrak uses seven different technologies to help healthcare facilities increase productivity, streamline workflows, drive higher patient and staff satisfaction and reduce costs, including: Wi-Fi, Bluetooth Low Energy (BLE), Second Generation Infrared (Gen2IR™), Advanced Ultrasound (IRUS™), Low Frequency (LF), active UHF and passive RFID.

Wavelink will be distributing CenTrak’s full suite of healthcare technologies, which supports asset tracking, environmental monitoring, staff and patient safety, workflow management, compliance and wayfinding solutions. In February 2018, CenTrak was named Real-Time Location Systems (RTLS) Category Leader by KLAS Research for a second consecutive year. The offering is currently deployed in over 950 leading healthcare facilities in the US, Asia, Europe, Australia and the Middle East.

Ilan Rubin, managing director, Wavelink, said, “The addition of CenTrak to Wavelink’s portfolio is a key component of advancing our solutions offering to our channels. CenTrak’s offering addresses a wide range of health use cases, which Wavelink will integrate with our applications and product suite. This will provide tremendous added-value to our reseller’s health offerings, which is a key element of our healthcare practice strategy.  Wavelink is proud to be working with world-class leading technology vendors and the addition of CenTrak is an endorsement that we are attracting leading solutions to bring to our partners.  We’re excited to be working with the CenTrak team and look forward to a long and productive relationship.”

About Wavelink:
Wavelink is a leader in providing enterprise solutions to the channel. Wavelink distributes a range of products from Spectralink, Olinqua, Spok, Fortinet and Digium. For more information please contact Wavelink on 1300 147 000.

About CenTrak:
CenTrak improves healthcare operational efficiency and the quality of patient care via the industry’s most robust and scalable Enterprise Location Services™ offering. Ranked #1 as the 2017 and 2018 KLAS Category Leader for Real-Time Location Systems (RTLS), CenTrak’s technology supports high velocity updates and sub-room level accuracy across the entire healthcare enterprise. In its mission to transform patient care, CenTrak helps world-class healthcare facilities increase productivity, streamline workflows, drive higher patient and staff satisfaction and reduce costs. For more information, visit CenTrak.com.

Australian Healthcare Week 2018




Wavelink looks to continue expansion of Fortinet security business in 2018

Wavelink, a leader in providing enterprise solutions to the channel, is looking to continue the expansion of its Fortinet security business in 2018.

In 2017, Wavelink appointed Hugo Hutchinson as national business development manager for Fortinet to ensure the rapid growth of its Fortinet security business, building on the existing wireless business.

After nine months with Hugo Hutchinson in the role, Wavelink is well ahead of its objectives. From a zero base, security now represents around 30 per cent of Wavelink’s Fortinet revenues and this share is growing rapidly.

Hugo Hutchinson, Wavelink’s national business development manager for Fortinet, said, “Wavelink’s overall objective has been to sell and support the complete Fortinet Security Fabric, focusing on both core network and perimeter security offerings , to its existing channel base, as well as expanding the base to new channel partners. By leveraging Wavelink’s expertise in selling Fortinet’s wireless solutions over many years, we have been progressively expanding our offering from perimeter security to now include core security offerings.”

Wavelink’s key differentiators include its wireless expertise, based on its large install base of high-density, high-traffic customers using advanced applications such as wireless voice. This extends to pre-sales support including free remote site surveys to enable accurate quoting.

Hugo Hutchinson said, “Wavelink continues to focus on key industry verticals, including education, healthcare, hospitality, retail, government and logistics. With the addition of a number of targeted new partners we believe that 2017 has set the foundation for a massive 2018.”

Buckhead Life Restaurant Group | Digium Switchvox Video Case Study

VoIP Network Test | Network Readiness

Why is VoIP Network Readiness So Important?

Your phone system is the lifeline between your company, your customers, and your employees. That’s why reliability and quality of service are essential parts of your communications network. There are certain aspects of your current network that need to be considered to ensure that you are capable of delivering high-quality voice, video, and UC features to your office. Below, you will find tips and tools, including a comprehensive VoIP network test, to help you understand your network and determine whether or not it’s fully ready to take advantage of a hosted phone system.

Read More.

Switchvox Overview | Business Phone System

New Release of Switchvox Strengthens Mobility and Call Convergence Features

Did you know that Digium has released another exciting new release of Switchvox?  It’s true.  Switchvox version 6.6 takes the already popular features of Mobility and Call Convergence and makes them even stronger.

With Switchvox 6.6, every user can be paired with up to 5 total Digium devices, all under one license.   This allows every person in your company to utilize not just a single desk phone, but perhaps, multiple handsets at different locations (for example, you can use a Digium phone at home, in the office and the softphone when you’re on-the-go). And with the latest releases of Switchvox softphone for Android and iOS, with updated interfaces to match our award-winning D80 touchscreen phone, taking your business calls with you on-the-go has never been this simple or cost-effective.

Now, the power of Switchvox extends beyond one-to-one and truly enables your workforce to work where they want, when they want, and how they want.

Switchvox also now comes with LDAP / Active Directory integration for authentication.  Use your Windows domain or Active Directory password to access your web user suite, or to log into the administrator suite.  It’s one less password to remember and one more way that Switchvox continues to make Unified Communications easy.

This version of Switchvox also offers a whole host of other small upgrades and enhancements for the best Unified Communications experience.  For full information on Switchvox 6.6, including important information to read before upgrading, visit our FAQ.

As always: Switchvox is not just a phone system, it’s a better way to communicate.

What Internet Speed Do You Need to Support VoIP?

If you’re considering a VoIP phone system for your business or organization, you’re probably well aware of the many benefits a VoIP  (Voice over Internet Protocol) phone system has to offer. A VoIP PBX saves you money, comes with lots of robust modern features, enables your team to work from anywhere, is incredibly easy to use, scales easily with your business as you grow or downsize, and much more. But you may not know some of the requirements you need to help ensure the best quality of service, such as your Internet speed.

A basic requirement for VoIP

Before you can experience all the benefits of a VoIP solution that utilizes a SIP Trunk (or VoIP Trunk), you first need to make sure your Internet speed is adequate.

Instead of using traditional telephone lines, VoIP Trunks, also known as VoIP Circuits or SIP Trunks use the Internet to make and receive calls, so Internet speed is one of many crucial factors in determining how pleasant your experience will be.

In this article, we’ll go over what Internet specifications you’ll need in order to ensure that your phone system makes a seamless transition to a VoIP provider.

How Internet speed and bandwidth affect your business

You may have noticed that if you try to do too many things online at the same time – like browsing the web, watching videos, or downloading files – your Internet speed can start to drag.  Your internet speed, also known as bandwidth, is delivered as a set amount of speed at any one time and when you try to do too many resource-heavy activities at once, you can quickly exceed the allocated amount.

This may be a simple inconvenience when it happens to your home Internet, for example, your video may take a little longer to load, but ultimately, it gets the job done.  With a real-time voice application, however, as is the case with a VoIP Trunk, having a lack of bandwidth can cause poor call quality and dropped calls.

When taking into consideration that phone calls are still the primary channel for customer communications (source), it’s especially important that your business does not let a lack of bandwidth affect your customer-facing communications platform. A poor phone experience can have a negative impact on your brand.

In order to avoid bandwidth-related call-quality problems you have to determine how much bandwidth you’re going to need to support a new VoIP phone system, as well as your existing internet-usage requirements.

How much bandwidth do I need for a VoIP phone system?

Bandwidth is one of a series of important aspects of your VoIP phone system setup that is critical for success.  To help you determine how much bandwidth you will need to support a new phone system, use can use the following equation:


G711 – A common VoIP call protocol requires approximately 64kbps

Using G711, you can have approximately 12 concurrent calls for each 1Mbps of bandwidth.

So, if your company needs to support 120 concurrent calls, you’d need 10Mbp service


You’ll want to keep in mind that the amount of bandwidth you require is above and beyond your standard internet usage. If you are an office with a 10Mbp Internet connection, looking to support 120 concurrent calls, you would have no bandwidth left over to do things like browse videos, check email, or stream music.  Therefore, you would need to increase your connection speed to account for standard usage, plus additional voice calls overhead.  Additionally, other voice protocols can use more or less bandwidth, so you will want to check with your phone system manufacturer to see which protocols your system will use.

Quality is more than just raw speed

The quality of your bandwidth or internet connection also plays a part in how well your VoIP Trunk will function.  Imagine that each call you try to make is a car.  Your car/call is trying to make it from your home to your nearest city.  To do so, it has to hop on the highway.  How many lanes the highway has is essentially bandwidth.  The more lanes you have, the more cars (or calls) that can get to the city.  But what happens during rush hour, or when there’s an accident on the highway, or a lane closure.  These unexpected delays cause your car to slow down and delay your arrival.  The same happens with your voice-calls and internet traffic with what is called latency and jitter.

If your internet provider and VoIP Trunk provider do not account for these potential delays, you could experience equally poor call quality.  Just like you would to avoid being late to your meeting, your VoIP provider and internet carrier can adjust for potential delays and ‘leave earlier’.  From a technical standpoint, you don’t have to know how it happens, however, you do want to ask the question, how does (my system, my trunk, my internet carrier) handle jitter and latency for voice traffic.

An easy way to prep for VoIP services

While some of this may seem overly technical, there are pre-built tools online to help you in your journey.  You don’t need to be a technology expert or even a voice/telephone administrator to see if your company and your internet connection are ready to support a VoIP service.

To test your current Internet speed, for free, check out our VoIP Network Test tool. It will provide you with an easy-to-read report that will help you determine whether your services will support a Voice platform, or whether you should consider an upgrade.  

Why new data breach laws may only be the tip of the iceberg for Australian SMEs

While Australia has already mandated remedial action against data breaches with the Notifiable Data Breaches (NDB) scheme coming into effect in February 2018, there may be more to follow and businesses must act now to prepare, according to Wavelink.

The laws being implemented overseas are far more stringent than those in Australia. The European General Data Protection Regulation (GDPR), being introduced in 2018, means that an organisation could be fined up to the greater of €10 million or two per cent of its annual revenue for failing to comply with the notification provision. (1)

Hugo Hutchinson, Wavelink’s national business development manager for Fortinet, said, “Standards implemented in Australia are often based on global and international initiatives. Irrespective of what happens in the future, small and medium-sized businesses (SMEs) must act now to plan for the NDB scheme, as it would be naïve to think this won’t be ramped up over time.”

Protecting against data breaches is essential for SMEs, many of which go out of business within six months if they face a data breach. According to the U.S National Cyber Security Alliance, 60 per cent of small companies are unable to sustain their businesses over six months after a cyberattack. (2) This means some type of security strategy is crucial to the business’s ongoing sustainability.

Many SMEs lack the resources to a take comprehensive security stance. But, despite a lack of in-house skills or budget, it is important that they at least start with the basics.

According to McKinsey & Company, one myth surrounding cybersecurity is that more advanced technology translates to stronger security. Cybersecurity teams often use powerful, cutting-edge technologies to protect data and other corporate assets but many threats can be mitigated using less-advanced methods. (3)

Hugo Hutchinson said, “There is no longer any excuse for SMEs to do nothing. Vendors are constantly working to offer scalable solutions that are accessible to every size business. SMEs should start by implementing a basic firewall and then work with a partner to create a 12- to 24-month plan to get security up to where it should be, and then review it regularly to stay on top of changes in the threat landscape.”

(1) https://www.lexology.com/library/detail.aspx?g=8185429b-c98d-484a-9fce-890606c42804
(2) http://www.denverpost.com/2016/10/23/small-companies-cyber-attack-out-of-business/
(3) https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/hit-or-myth-understanding-the-true-costs-and-impact-of-cybersecurity-programs

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