Wavelink Blog

Spectralink Roadshow | Thanks for coming

Wavelink would like to thank all those who attended our Spectralink roadshow and we hoped that it was informative and worthwhile for you as it was for us.

If you have any follow up questions about any of the topics that were covered, please feel free to contact your channel manager for more information.



Spectralink Applications Demo | Duress Button – Code Black

In this video, we will demonstrate an emergency duress situation, using a Spectralink 8400 series handset, a Spectralink PIVOT:SC handset and SERIA by Olinqua.

If you have any questions about duress or Spectralink handsets feel free to contact us at sales@wavelink.com.au

The Biggest Little Phone System

Unlike “The Little Engine That Could,” there is no need to chant, “I think I can, I think I can…” when it comes to overcoming seemingly insurmountable odds – especially when it comes to choosing a more powerful phone system.

The smallest (in stature only) on-premise appliance that Digium recently released, the Switchvox E510, might be small but there’s no doubt about it.  It slays the competition.

Especially in the lower side of the SMB spectrum, small businesses have had difficulty finding an affordable phone system that isn’t limited in functionality, features, or usability.


Choosing a Phone System That Performs for Your Business

In the past, the “choices” of these budget-savvy business shoppers have been generally relegated to buying a phone system that is cheap, but as a trade-off you:

  • lose functionality,  such as the ability to work receive calls remotely, just as if you’re in the office
  • accept limits on features, such as a only being able to use a ring-all call queue or hunt group that can only have 5 phones in it and has no options for things like custom music on hold, or announcements for those waiting
  • get stuck with phones that are hard to use, interfaces that are not intuitive, or have a system that is not manageable by non-VoIP telephony experts.

Powerful and Affordable

But that’s all changed.  Just introduced on August 1, and now available, is the more powerful Switchvox E510 appliance. When it’s bundled with the award-winning Switchvox software, small businesses get all the enterprise-class, fully-featured, and advanced (yet simple) functions of its powerful enterprise brethren, but at a cost even the smallest of businesses can afford.  And though it’s an appliance that can essentially fit in the palm of your hand, it’s powerful enough to let your business enjoy multi-tiered Auto-Attendants, Visual Voicemail, Mobility options (such as advanced Call Rules), softphones and Call Queues with full functionality.

If you haven’t seen it already, check out our overview video that features the E510 as well as the other appliances in our new lineup. Let us show you how Switchvox can reinvigorate and optimize how your business communicates.

How the Channel can Facilitate the Security Journey for Organisations

When it comes to security, the channel plays an important role in helping organisations navigate their journey. Channel partners can help raise awareness and help customers plan to comply with new mandatory data breach reporting requirements, according to Wavelink.

Hugo Hutchinson, Wavelink’s national business development manager for Fortinet, said, “Organisations are constantly looking to technology to support business outcomes and drive business growth. To do this, they require partners that can support, manage and accelerate this. Security is an important part of this.”

To be successful the channel needs to be able to facilitate security conversations with all levels of business leadership, from the CEO to managing directors and CIOs. This requires a terminology change that is less about technology and more about mitigating risk, and supporting organisational goals.

Hugo Hutchinson said, “To do this the channel needs be up to speed with the current security and threat environment, and have regular training. All of this will help the channel communicate to organisations the importance of security investment in such a way that organisations will be receptive and willing to prioritise it.”

This is where vendor and distributor relationships are so important.

Hugo Hutchinson said, “As an extension of the vendor, distributors play a critical part in relaying information to resellers so they stay up to date, are aware of product, service and market changes, and receive training. For Wavelink, taking a multi-pronged approach to helping channel partners ensures that it is helping them assist customers in reaching their security goals.

“Through investment in in-house expertise to facilitate reseller growth, information sharing, workshops, webinars and promotions, Wavelink is proactive in ensuring its resellers are trained and upskilled in security to drive conversations with customers based on their understanding of organisational challenges and requirements in today’s complex security environment.”


About Wavelink
Wavelink specialises in the supply, marketing and support of a range of leading edge technology solutions for the mobile enterprise.  Wavelink distributes a range of products from Spectralink, Fortinet, Spok, Olinqua and Digium. For more information please contact Wavelink on 1300 147 000.


Healthshare NSW & eHealth NSW Expo 2017

Thanks for a great time at Healthshare NSW & eHealth NSW Expo 2017







Why security awareness programs for employees are critical in securing organisations

The rise of digital organisations, and the interconnectedness of devices to organisation’s networks is undoubtedly creating security risks. However, what many organisations don’t realise is the important role employees play in mitigating this risk.

Manuja Wijesekera, pre-sales solutions architect – Fortinet, Wavelink, said, “Given the explosion of hacking related security outbreaks in the past couple of years and the damage it can do to organisations, it is becoming more important than ever to remember that no matter what technology or security measure is in place, more often than not employees are the first line of defence. It is therefore important to take a multi-dimensional approach to protect your organisation.”

Ransomware, CryptoLocker, DDoS, and botnet attacks are increasingly commonplace in the corporate world.

Manuja Wijesekera said, “Whether it’s mistakes, a lack of understanding of what a suspicious email or content looks like, connecting unsecure devices to the network, or even inside threats from disgruntled employees, organisation’s are regularly being put at risk.”

Organisations need to mitigate this by making employee engagement part of their workplace culture. This includes making it a part of the onboarding and induction process as well as running regular security programs and awareness campaigns throughout the year. It is also important to make sure security teams are certified wherever possible.

Manuja Wijesekera said, “Employee mistakes are a common cause for security breaches and hackers are using the emotional aspect when trying to entice us to click on a link or open an infected file, hence the need for organisations to foster an environment where an employee can ask questions without being reprimanded or ask for help if they think they’ve made a mistake that might have put sensitive data at risk.”

For small to medium-sized businesses in particular, which may lack the dedicated resources for security, there is a very real possibility they are setting themselves up for a breach.

Manuja Wijesekera said, “The other issue is that many smaller organisations are not willing to invest at all until they have suffered a breach, which is often too late. Their network may even have already been penetrated without them knowing it because they don’t have the systems in place to track it.

“For larger organisations this is less of an issue because security has become a boardroom discussion, and CEOs and other high-level executives are being held to account when it comes to protecting sensitive information.

“Ultimately, all organisations need to look at making security part of their overall culture, and move away from the notion that having a single security device at the edge will make them secure. They should look for solutions and partners that can offer a fabric of security technologies with the importance given to technologies that are able to share intelligence. They also need to have a good governance program in place to maintain and monitor security in real time and an awareness program that includes all employees.”

Join our Online Discussion Panel about the Importance of Cybersecurity for K-12 Schools


K-12 schools face ever-increasing challenges in managing increasingly complex network security threats. While it’s key for schools to have the latest security and networking technologies, limited budgets can make it seem impossible to purchase and then find the resources to manage them.

Schools needs solutions that reduce complexity with end-to-end network and wireless access security, saves IT resources with centralised security management for endpoint, firewall, wireless, and WAN connectivity and provide comprehensive security across threat vectors.

Join Ashley Walters from Christian College, Geelong, Haris Chaudhry from Fortinet and Wavelink’s Manuja Wijesekera and Hugo Hutchinson in a panel discussion on ‘End to End Network Security for K-12 Schools‘.



Digium D80 IP Phone Training Series

Wavelink secures new talent to drive Fortinet sales



Wavelink, a value-added distributor of technology solutions for the mobile enterprise, has announced two new appointments to ensure rapid expansion of its Fortinet security business, which will build upon its existing strong Fortinet wireless business. Hugo Hutchinson has been appointed as national business development manager – Fortinet, and Manuja Wijesekera as pre-sales solutions architect – Fortinet.

Hugo Hutchinson’s core focus will be on expanding the Fortinet channel. He will assist channel partners to identify opportunities in key target verticals, such as health and education, through providing opportunity sizing and scoping, and Fortinet business updates, as well as upskilling sales teams.

Hugo brings a wealth of Fortinet experience to Wavelink; his previous role was national business development manager – Fortinet at Ingram Micro NZ. He has also worked as national retail account manager at Altech Computers and international account management at Ingram Micro NZ.

Manuja Wijesekera will work closely with Hugo to provide pre-sales assistance to Fortinet resellers, including proof of concept implementation, technical training of partners and Cyber Threat assessments.

Manuja previously held the role of security and network lead at the Melbourne Cricket Club. Prior to that he worked as network administrator for Arlec Australia. He has extensive experience in designing, implementing, and managing security solutions for organisations with anywhere between 15 users up to 25,000 users.

Ilan Rubin, managing director, Wavelink, said, “Wavelink has a successful track record spanning several years distributing Fortinet wireless solutions. With the huge surge in cyber threats we see significant opportunity to expand our Fortinet security practice. The investment in Hugo and Manuja demonstrates our commitment to providing dedicated security resources to support our resellers in selling Fortinet solutions.”

Spectralink Applications Demo Series

In this series, Wavelink will demonstrate an emergency duress situation, man down, messaging, and running duress, using two Spectralink 8400 series handsets (8441 & 8453), a Spectralink PIVOT handset and Spok Care Connect.

If you have any questions about duress or Spectralink handsets feel free to contact us at sales@wavelink.com.au

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