Technical FAQ

  1. Question: The volume in the loudspeaker is getting lower due to time?

    Answer: If the handset is used in metallic industries there is a risk dust in the air may penetrate into the housing. Metallic dust may penetrate the housing due to the attractive force of the magnet of the loudspeaker. If this happens the membrane of the loudspeaker will be more and more "fixed" and the volume will decrease causing the problem to increase over time.


  2. Question: The handset has lost the connection to the system and the sign for antenna signal has disappeared as well as the stand by text?

    Answer: The handset might have lost the "LOGIN" to the system. Try to establish a login to the system using the LOGIN menu. If no System number is present in the LOGIN menu, subscription is lost. If the system is set to "subscription allow" it is possible to create a new subscription. Routines for LOGIN and SUBSCRIPTION can be found in the user guide for the handset.

    PLEASE NOTE: it is not possible create a subscription if the system is not set in "subscription allow" mode.


  3. Question: Sometimes the handset gives a bleep for no reason?

    Answer: If the handset is close to or "out of range" the handset will give a bleep. Move back into the radio coverage. The "out of range" beep can be removed.

    Instructions on how to remove "out of range" bleep can be found in the users guide.


  4. Question: Sometimes a connection is lost during conversation?

    Answer: There can be a number of reasons for lost calls, however it is mainly due to lack of radio coverage and/or reflections from surroundings can cause lost calls as well. Also if residential DECT systems are used in the same area as covered by KIRK dect-z System 1500, lost calls can be generated due to interference between the different systems.


  5. Question: Every time a call is established/received it is necessary to adjust the volume of the loudspeaker. Can the volume be set to max as standard?

    Answer: Yes it is possible to adjust the start-up volume to other than the factory setting. You'll find the method for adjustment of the start-up volume in the users guide.


  6. Question: When using a headset the volume in the ear piece is too low even if the volume is set to maximum?

    Answer: On the market you can find a variety of headsets that have different specifications. To find the right headset to be used for KIRK handsets, please contact your local distributor or installer for further information.

    The cadence of the ringing signal in the handset differs from the desk phone connected in parallel to the handset. When an incoming call is received and off-hook is made on the desk phone the handset is still ringing once or twice.

    To avoid this, adjustments in the central controller is required.


  7. Question: Difference between an incoming external call and an incoming local call cannot be determined from the ringing cadence?

    Answer: The central controller can be adjusted to follow the ringing cadence from the PABX.


  8. Question: Sometimes a connection is lost during conversation?

    Answer: There can be a number of reasons for lost calls, however it is generally related to lack of radio coverage. Reflections from surroundings can cause lost calls as well.


  9. Question: The date and time indication for CLIP is wrong?

    Answer: The central controller contains a date and time indication for CLIP it may require adjusting.


  10. Question: The handset is "howling" during conversation?

    Answer: The volume is set too high. Try adjusting the volume or set the start-up volume to a lower setting.

    If the problem continues, please Wavelink to discuss possible adjustment of the microphone gain.


  11. Question: If using a handset in a noisy environment, the volume in the loudspeaker varies and it is not possible to hear the person in the other end?

    Answer: The sensitivity regarding noise in the environment can be adjusted in the central controller. Contact Wavelink for assistance to change the suppressor setting.


  12. Question: The handset goes off-hook by mistake?

    Answer: The handset has a Key Lock feature which will prevent this from occurring. Refer the handset user guide on how to activate and deactivate this feature.


  13. Question: Can I use my handset on other systems than KIRK dect-z System 1500 as well?

    Answer: Any KIRK handset can be connected to any KIRK DECT System. If you wish to use a KIRK handset on other types of DECT systems, they must be GAP compatible and we strongly recommend that testing for full compatibility.


  14. Question: I would like to use the same handset on two different sites?

    Answer: Some models of the KIRK handsets can be subscribed to up to 10 different systems and have "Auto Login" features. Auto-Login enable a handset to automatically logon to a system once within range. The total number of systems a handset can be subcribed to is subject to the Model and Hardware/Firmware version.


  15. Question: Is it possible to use Residential DECT Systems in the same area as covered by KIRK dect-z System 1500 without disturbances?

    Answer: It is possible to use different types of DECT equipment in the same area but certain rules must be followed.


  16. Question: Is it possible to send a text message to a handset from a PC placed in the reception?

    Answer: The KIRK dect-z System 1500 does have facilities for text messaging.


  17. Question: Is it possible to change the start-up text in the display?

    Answer: It is possible to change the start-up text in the display using a programming tool. If the handsets are SW PCS version 4K or later with 3040's it can be done via the handset. 40XX handsets can be done through the handsets themselves.


  18. Question: Will a Dect phone cause interferance when using it with a hearing aid?

    Answer: Currently many cordless phones use a digital system called DECT. The analogue phones do not generally cause a problem with hearing aids but the DECT system may cause problems in the same way as the GSM mobile phones. Hearing aid users may therefore also experience interference from DECT phones and should check that there are no problems in using the DECT cordless phone.


  19. Question: The person at the other end can barely hear me?

    Answer: Try having the person at the other end turn up the volume on his/her telephone. If this does not work the microphone gain may require adjustment either in the central controller or in the handset.




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